ConfidenceLine has been selected by Assumption Life as its authorized external and independent whistleblower reporting service to allow its employees, clients and the general public to report any dishonest or unethical conduct, that are contrary to the values of Assumption Life and its clients. This service is open to anyone who wishes to anonymously and confidentially report such wrongful acts. 

The ConfidenceLine reporting service offers a secure, state of the art service that can be used online or by telephone. 

Access to my account online?

You can access your online account several ways. You can access your account by clicking on the on the "Client Corner" button at the top right, on the Client Corner button in the middle of the homepage, or on the Client Corner links in the drop-down menus of the main website navigation.

The "Client Corner" button at the top right.
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The Client Corner button in the middle of the homepage.
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The Client Corner link in the dropdown menus of the main website navigation.
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Online customer service?

You can access our customer service via the Client Corner section of our website. You can access your online account several ways. You can access your account by clicking on the on the "Client Corner" button at the top right, on the Client Corner button in the middle of the homepage, or on the Client Corner links in the drop-down menus of the main website navigation.

The Client Corner button at the top right.
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The Client Corner button in the middle of the homepage.
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The Client Corner link in the dropdown menus of the main website navigation.
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How to Submit Documents

This section explains how to send documents to support your submission.
 
ConfidenceLine includes a mechanism for you to upload any documentation or evidence that you would like to forward with regard to this report. You may also forward documentation to a ConfidenceLine Administrator who will manage the upload for you. You may do so in a confidential manner as follows: 

Documents, memos, pictures, emails or any other supporting material in hard copy can be forwarded: 
  • By Fax: 1-800-515-1706
  • By Mail: #101 – 8333 Eastlake Drive, Burnaby, BC V5A 4W2
  • By email: confidenceline@xpera.ca
Please ensure your documents are marked "Confidential" and include your User Name provided by the program in the documentation. We will not be able to upload your documents to the file unless your User Name is included. ConfidenceLine will remove any identifiers that may jeopardize your anonymity prior to uploading your submitted materials for the company designate to review.


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How do I contact Assumption Life?

Open the About Us drop-down menu and select Contact Us.
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Access to the broker site (Producer's Corner)?

Click on the Advisor Corner button at the top right.
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Careers and jobs available?

Open the "About Us" navigation menu, and select "Careers".
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Access products for businesses and groups?

Click on the tabs to switch between products and services designed for Businesses and Groups, or to come back to products for Individuals.
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Change the language of the website?

You can switch between French and English by clicking the EN / FR on the top right.
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How to resolve a complaint?

You can get help to resolve a complaint by clicking on the Resolve a Complaint accessible via the About Us dropdown menu.
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Assumption Life press releases?

You can find all of Assumption Life's press releases by opening the About us drop-down menu and choosing Press releases.
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Interest rates?

Information about our interest rates can be found in the drop-down menus for Investments & Retirement, and Residential Mortgage.

 

Investments & Retirement
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Residential Mortgage
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Information on fund performance?

If you open the Investments and Retirement dropdfown menu, you will find a link to Fund Performance.
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The various forms for insurance?

Once you are in the Client Corner, you will be able to access forms by expanding the Forms section.
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Videos about Assumption Life products?

You can find videos in our Media Room, accessible via our product dropdown-menus.

 

Individual Insurance
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Investments & Retirement
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Financial calculators?

You can access calculators by clicking the link in each of the product menus.

 

Individual Insurance Calculators
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Investments & Retirement Calculators
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Mortgage Calculators
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How to search the website?

You can search for anything in two simple steps. First, you click on the search icon to open the search bar, and then you simply type-in your query.
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Information about Assumption Life's leadership team?

You will find this information by opening the About Us drop-down menu, and selecting Our Team.
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Information about available scholarships?

You will find information about our scholarships by opening the About Us drop-down menu, and by selecting Scholarships.
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